Edito Archives - LOGOS – Audit & Quality Monitoring des Services Clients

[Édito] – Quels sont les enjeux du contrôle qualité des e‑mails ?

par Jean-Antoine Martos | Juin 29, 2017 | Pilotage contrôle qualité du Service Clients, Témoignages

Chaque mois, découvrez l’édito de Jean-Antoine Martos, dirigeant de LOGOS. Répondre à un e-mail vous semble être une formalité ? Mais saviez-vous que dans l’ère de la culture client, une réponse trop standard peut causer bien plus de dégâts que de satisfaction ?...

[Édito] – Qui sera le téléconseiller de demain ?

par Jean-Antoine Martos | Juin 1, 2017 | Managez vos téléconseillers, Témoignages

Chaque mois, découvrez l’édito de Jean-Antoine Martos, dirigeant de LOGOS. Le charmant téléconseiller à la voix compatissante est-il voué à disparaître ? Les chatbots vont‑ils régner en maîtres ? Une seule chose est sûre : dans le domaine de la Relation Client, les...

[Édito] – Logos, au cœur des nouveaux enjeux de la Relation Client

par Jean-Antoine Martos | Avr 25, 2017 | Témoignages, Travaillez avec votre prestataire

Chaque mois, découvrez l’édito de LOGOS. Une fois n’est pas coutume, l’édito du mois est confié à notre nouveau – mais non moins très qualifié – directeur commercial. Fort de vingt ans d’expérience dans le domaine, Dominique Karol fait le point sur...

[Édito] – Focus sur les nouveaux challenges du télémarketing

par Jean-Antoine Martos | Mar 28, 2017 | Boostez le télémarketing, Témoignages

Chaque mois, découvrez l’édito de Jean-Antoine Martos, dirigeant de LOGOS. Si vous avez connu l’ère de la prospection téléphonique, gardez-la bien en tête, car elle est en passe de devenir un vieux souvenir. Notre métier doit se renouveler et changer de modèle...

[Édito] – En 2017, Logos accentue son expertise e‑commerce

par Jean-Antoine Martos | Fév 14, 2017 | Témoignages, Travaillez avec votre prestataire

Chaque mois, découvrez l’édito de Jean-Antoine Martos, dirigeant de LOGOS. Au plus proche des problématiques de télémarketing actuelles, Logos a toujours su faire évoluer son expérience et son savoir-faire. En 2017, la société prévoit de développer davantage son...

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[Édito] – Quels sont les enjeux du contrôle qualité des e‑mails ?

[Édito] – Qui sera le téléconseiller de demain ?

[Édito] – Logos, au cœur des nouveaux enjeux de la Relation Client

[Édito] – Focus sur les nouveaux challenges du télémarketing

[Édito] – En 2017, Logos accentue son expertise e‑commerce

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