Un client mécontent est toujours une donnée à prendre en considération. Et en s'y prenant bien, il est tout de même possible de changer un avis client défavorable en avis favorable. Pour cela, il existe quelques règles de courtoisie et des preuves d'attention qui...
140 caractères, c'est vite écrit et lu : pour vous donner une petite idée, sachez que c'est pile le nombre de caractères dans cette phrase ! Et pourtant, c’est à ce format que doivent se plier les tweets circulant sur la fameuse plateforme de micro-blogging. Adoptés...
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